Urszula is a hangover from times gone; a Wise Woman, more in the tradition of the elves. Han Cross has hung on to the tradition, as indeed have many of the villages of Skellige. She has an uneasy rivalry with Ylva.
Late on some nights, the elves even come to visit Urszula.
Urszula speaks like an old woman to a favorite grandchild, using terms like sweetie and dearie, but if her hard side is exposed, she is a formidable woman, drawing on her roots of elven magic and blood.